Senior Technical Support Engineer

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Principal From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Technical Support Engineer Job Location - Country India Principal Technical Support Engineer Location- Hybrid, Pune Position Summary- We're hiring a Principal Technical Support Engineer to act as a global technical authority on our most complex escalations. You'll be customer-facing on escalation bridges , bring calm technical leadership under pressure, and drive investigations to root cause across cloud-hosted systems, networking, and integrations. Responsibilities: Important operating model: our Escalation Managers own customer messaging and stakeholder communications. You partner with them by providing the technical truth-diagnosis, architecture, evidence, options, and next-best actions-so what gets communicated is accurate and defensible. No Bentley experience required. If you learn fast, reason clearly, and can prove root cause end-to-end in modern cloud environments, we want you. Be the technical backbone of critical escalations (customer-facing) Join Sev-1 / P1 bridges and drive technical direction: triage → containment → hypothesis → evidence → root cause → corrective action. Provide crisp, executive-ready technical explanations that work for both deep technical teams and C-level stakeholders . Partner tightly with Escalation Managers-who run messaging-by supplying accurate technical narrative, risk framing, and next-step options . Prove root cause (no vibes, no guessing) Troubleshoot cloud-hosted, hybrid, and distributed systems using logs/metrics/traces and rigorous diagnostics. Use packet capture/packet analysis and tra

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