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QA Coordinator

BED BATH AND Beyond - Totowa, NJ, United States

Posted Jun 10, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Not verified
Verification
Not verified
Salary
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401(k) match
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Market context

U.S. role benchmark (BLS OEWS)
$61,842 U.S. median for this role
Projected growth (BLS Employment Projections)
+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Operations From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Equity
Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

QA Coordinator Totowa, NJ, United States Company Description: Bed Bath & Beyond is a nationally top-ranked brand of specialty stores, offering an extensive breadth and depth of domestics merchandise and home furnishings at the right value. Our portfolio of companies includes buybuyBaby, Christmas Tree Shops and That, Harmon Face Values, and Cost Plus World Market. If you love providing world-class customer service, interacting with diversified audience of customers, and are looking for a fulfilling career with great opportunity, look no further! For 40 plus years, the 'Yes' mentality has satisfied our customers, fueled our remarkable growth, and made us an industry leader. We succeed because we serve exceptionally and we leave no detail untouched. Job Description: A Quality Assurance Coordinator conducts audits of customer interaction through multiple communication channels for the purpose of ensuring that company standards are met and our company's integrity is preserved. Qualifications: Primary Responsibilities: Audits calls, email and chat incidents in order to ensure accuracy. Provides written and verbal feedback to Quality Manager, individual floor managers/supervisors based on results. Conducts individual coaching sessions with CSRs. Conducts training sessions with new hire groups. Facilitates calibrations with floor managers and supervisors. Gathers and analyzes call and incident data for the purpose of establishing performance trends. Works closely with our Knowledge Base and Training Departments to ensure consistency of information being communicated to the call center floor. Provides trend reports to assigned teams based on observations. Conducts Quality Assurance training with new hire classes. Job Requirements: Must be able

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