CSO Lead

Benefits

Parental leave

8 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

8 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Staff Plus From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

CSO Lead Country / Location India Objectives of the Position • Responsible to drive the O2C process effectively for ECO business. As an expert guide CS community for Continuous improvements, system harmonization and Solution provider for process related problems. • Guide team members to manage efficiently and effectively matters related to O2C processes • Foster customer focus culture based on guidance from BU SCM Head and Other EC leadership team members. • Manage the teams IDP's process, setting up TA, Performance Reviews. • Review Job grades and Resource utilization at regular intervals, plan with BU SCM Head to optimize team resources aligned with BU needs. • Develop individual training program based on current and future development needs • Interact with business management and sales teams to gain knowledge of business and customer needs. Organize customer visits for self and CSO's in alignment with business and customer needs. • Engage in Projects related to Digitization, Customer Care, Supply Chain Management (Regional / Local level) Main Areas of Responsibilities and Key Activities (Functional KPI Scope): 1.Value creation for EC division (DR,OIV,forecast accuracy Others) based on aligned targets 2. Enhance customer and market proximity to support top line growth and provide superior service to customers 3. Guide and train CSO's to capture market intelligence and feedback information to the business to leverage potential Internal business opportunities (Sales Growth Scope): 1. Managing the entire Order

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