Payments & Risk Specialist

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Payments & Risk Specialist Austin, TX, Austin, Texas, United States About Base Base is America's next-generation power company. We're rebuilding the foundation of modern civilization-electricity-by deploying a vast network of distributed batteries that is transforming today's fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. About the Role As part of our Member Experience team, you'll ensure our members receive and pay their bills in a timely manner - and enforce our collections process if they don't. You'll review credit and identity verification results to ensure accurate and compliant customer approvals. Effective communication and detailed process management are key for you to mitigate company risk while delivering an excellent experience for our members. What You'll Do - Payment Collection: Enforce non-payments and reach out to delinquent members via call, text, and email to help them remain in good standing. - Payment Support: Respond to member inquiries regarding their payment failures or issues. - Fraud Prevention & Credit Quality: Take action on results and responses from credit and identity checks, and help build the process and structure for these new workflows from the ground up. - Data Entry: Maintain accurate, detailed records of delinquent or declined members and their statuses. - Exception Management: Use sound judgment and empathy to offer alternate payment plans and make exceptions for extenuating circumstances. - Policy Compliance: Ensure you comply with all regulatory requirements as you manage our payments

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