Payments & Risk Operations Lead

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$106,409 national median

Projected growth (BLS Employment Projections)

+7.7% - Faster than average

Matched to SOC 13-2011 - Finance aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Payments & Risk Operations Lead Austin, TX, Austin, Texas, United States About Base Base is America's next-generation power company. We're rebuilding the foundation of modern civilization-electricity-by deploying a vast network of distributed batteries that is transforming today's fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. About the Role As part of our Member Experience team, you'll own one of Base's most critical business functions: ensuring the quality of our members as we scale to minimize delinquency and prevent fraud. You'll lead the strategy, operations, systems, and day-to-day execution behind the billing and payments lifecycle-balancing member experience, risk management, and profitability. You'll drive initiatives that improve our membership portfolio's quality and compliance, all while garnering member trust. What You'll Do - Payment Collection: Oversee timely enforcement of non-payments and ensure members remain in good standing. - Billing Operations: Define and run the process for collections, billing exceptions, disputes & chargebacks, payment plans & exceptions, disconnections & reconnections, and escalations to resolve billing issues. - Fraud Prevention & Credit Quality: Oversee operational processes such as credit checking and identity verification, partnering closely with Software Engineering. - Process Governance: Partner with Finance and Compliance to define and maintain clear business processes, policies, and controls that impact profitability and compliance with regulatory requirements. - Reporting: Create and maintain reporting to monitor operational KPIs and health across the payments & risk lifecycle. What You'll Bring - 4-8

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