Member Experience Specialist, Phone Support

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$81,650 U.S. median for this role

Projected growth (BLS Employment Projections)

+6.9% - Faster than average

Matched to SOC 13-1071 - Human Resources aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Member Experience Specialist, Phone Support Austin, TX, Austin, Texas, United States About Base Base is America's next-generation power company. We're rebuilding the foundation of modern civilization-electricity-by deploying a vast network of distributed batteries that is transforming today's fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. About the Role As part of our Member Experience team, you will be the first voice our members hear when they call in. You'll own our phone support queue, fielding live inbound calls and being the calm, knowledgeable presence that turns a frustrated member into a loyal one. This is a high-touch, high-volume role for someone who genuinely loves talking to people, thinks fast on their feet, and finds real satisfaction in solving problems in real time. What You'll Do - Own the inbound phone queue-answer live member calls promptly, professionally, and with genuine warmth. - Triage issues quickly: assess what a member needs, determine urgency, and route or escalate appropriately. - Troubleshoot and resolve member issues related to Base Power's products during the call whenever possible, minimizing handoffs and callbacks. - Document every interaction accurately in our support tools so nothing falls through the cracks. - Collaborate with the broader MX team to flag recurring call drivers and keep the team informed on what members are experiencing. - Support new members during onboarding calls, ensuring they feel confident and set up for success from day one.

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