Member Experience Content Strategist

Benefits

Parental leave

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Family-building benefits

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Mental health support

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Childcare support

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401(k) match

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Weekend work

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Application

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About this role

Member Experience Content Strategist Austin, TX, Austin, Texas, United States About Base Base is America's next-generation power company. We're rebuilding the foundation of modern civilization-electricity-by deploying a vast network of distributed batteries that is transforming today's fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. About the Role This is not a traditional content role. You'll sit at the intersection of copywriting, lifecycle strategy, and member education-owning the post-sale experience from the moment someone signs with Base through years of membership. Our members make a meaningful commitment when they join Base. Your job is to make sure they never regret it. That means getting ahead of their questions before they have them, guiding them through onboarding and installation with clarity, and continuously deepening their understanding of and engagement with their Base system. You'll own the Help Center, all automated communications sequences, and every word members read in the app and dashboard. Done well, this role directly reduces contact volume, increases net promoter score, drives app engagement, and keeps members for life. If you love writing, operations, systems thinking, and building something category-defining from the ground up, this role is for you. What You'll Do - Build, maintain, and continuously improve a self-serve knowledge base that answers member questions proactively and reduces inbound contact volume. - Design and manage lifecycle communication flows across email, SMS, and push notifications for post-sale onboarding, installation milestones, and

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