Technical Support and Services, Hardware

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Technical Support and Services, Hardware Toronto Requisition ID: 258494 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Technical Support Analyst, Hardware is responsible for the 24x7 lifecycle management, administration, troubleshooting, and production support of Tangerine's Windows and Linux server environments. This role provides hands-on support across server hardware, operating systems, software platforms, and server hardening activities. The analyst supports both physical and virtual server platforms (VMware ESXi), VDI infrastructure for core banking systems and contact centers, as well as production and development environments. Key responsibilities include vulnerability management, firmware updates, patching, and disaster recovery readiness across Windows and Linux platforms. The role also supports cloud server initiatives, Single Sign-On (SSO) administration, certificate authority management, and second-level end-user technical support. Leveraging strong technical expertise, analytical skills, and hands-on experience, the Technical Support Analyst ensures a secure, reliable, and optimized IT operations environment, with a particular focus on vulnerability mitigation and the secure configuration of Windows servers and Active Directory components. Is this role right for you? In this role, you will: • Build, configure, maintain, decommission, and harden Windows and Linux server hardware and operating systems in accordance with corporate compliance and hardenin

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