Senior Manager, Total Wealth Planning Support - Toronto, ON

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 7, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Manager, Total Wealth Planning Support - Toronto, ON Toronto Requisition ID: 259937 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose of Job: The primary mandate of this role is to lead, manage, and continuously evolve the Central Planning Group-a national team of financial planning professionals with varying levels of expertise-responsible for providing financial planning software support to Advisors and Planners across Scotia Wealth Management, Scotia Financial Planning, MD Management, and the Retail Bank. Major Accountabilities: Lead the Central Planning Group and support its continuing evolution by focusing on operational excellence, service quality, and advisor experience. • Coaching to ensure the delivery of strong service levels related to telephone and email support for financial planning questions and engagements from basic to complex. • Championing a customer focused culture to deepen client relationships and build broader Bank relationships. • Continually enhancing the knowledge of the Central Planning Group by providing technical sessions on new and innovative planning strategies. • Support advisor education through case consultations, best practice sharing, tools, and internal knowledge resources • Design, implement, and continuously improve the financial planning help desk service model, including intake, prioritization, SLAs, escalation protocols, and turnaround standards • Act as the primary point of accountability for resolving operational or service delivery

Read the full description at jobs.scotiabank.com. FewerJobs shows a preview and links to the original posting.