Senior Manager, Business Process Management & Downturn Readiness

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 7, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Manager, Business Process Management & Downturn Readiness Scarborough Requisition ID: 264143 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Role: Contributes to the overall success of Canada Collections by providing end to end ownership of business process management, operational readiness, and frontline client support enablement. This role ensures that Collections processes are clear, consistent, audit ready, and scalable, particularly during periods of increased volume, operational stress, or heightened regulatory scrutiny. The Senior Manager materially reduces non core workload from frontline teams by centralizing accountability for process governance, knowledge management, and change sustainment-enabling Advisors and Team Leaders to remain focused on effective, compliant collections and client engagement. Is this role right for you? - In this role you will: End to End Process Ownership & Governance Own and evolve Collections processes to ensure clarity, consistency, standardization, and regulatory alignment across all portfolios, including SDA. Establish and maintain process governance frameworks (Evergreen), including version control, documentation standards, and approval routines. Partners with internal and external partners where required to identify gaps, support remediation, and strengthen control effectiveness. Translate complex regulatory, policy, and audit requirements into advisor friendly, executable processes and guidance (job aids). Downturn Readiness & Operational Resi

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