Senior Manager, Analytics & BI- Service Interactions

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 7, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Data From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Manager, Analytics & BI- Service Interactions Toronto Requisition ID: 258310 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Leads and oversees the Service Interaction Analytics & BI function in Canada, providing data-driven insights that improve client experience, service efficiency, and frontline effectiveness across digital, contact center, and branch service channels. The role enables Scotiabank's Fired Up for Service (FUSE) initiative by translating data into actionable insights that support consistent, and centric experiences, while ensuring strategies and initiatives are executed in compliance with governing regulations, internal policies, and procedures. FUSE is a Scotiabank program focused on empowering employees and teams to deliver exceptional customer service by enhancing engagement, simplifying processes, and creating memorable client experiences. Is this role right for you? In this role, you will: Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Strategic Analytics, Insights and recommendations Lead the development of client experience strategies by analyzing client interaction, operational, and behavioral data into clear actionable recommendations. Partners with Journey Leads, CX, Operations and Technology to design, measure, and continuously refine service journeys. Collaborate with customer, product and modeling analytics teams to leverage existing

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