Director, End User Experience & Optimization

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 7, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Director Plus From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Director, End User Experience & Optimization Toronto Requisition ID: 252879 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Scotiabank's Global Technology Enterprise Platforms (GTEP) - Employee Digital Experience (EDX) manages the Bank's employee digital footprint, strategy & roadmap and overall experience. We provide business services in support of a stable, secure & efficient infrastructure and service delivery model that enhances the customer experience and supports business growth. We lead efforts around performance, optimization and innovation, capacity planning, resource/financial management, contract management, and transparency in support of a world class employee experience. The Director, End‑User Experience & Optimization leads the implementation and operationalization of Scotiabank's Digital Employee Experience (DEX) and Automation strategy. This role is accountable for transforming traditional IT support into an intelligent, proactive, self‑healing ecosystem-where technology friction is detected and resolved before productivity is impacted. This mandate establishes the foundation for a modern, insight‑driven, AI‑enabled support model that enhances employee satisfaction and drives enterprise‑wide performance improvements. Is this role right for you? In this role, you will: • Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. • Translate digital employee e

Read the full description at jobs.scotiabank.com. FewerJobs shows a preview and links to the original posting.