IT - Service Delivery Manager

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

$95K-$115K Verified - from the job posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

33% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company Verified - from the job posting source checked Jun 20, 2026

Equity

Offered Verified - from the job posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

IT - Service Delivery Manager HQ - San Diego, CA Axos Bank Target Range: $95,000.00 /Yr. - $115,000.00 /Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 10% Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10% These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets. About This Job As our IT - Service Delivery Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our organization's IT services. You will be responsible for overseeing the delivery of IT services, managing service-level agreements (SLAs), and collaborating with cross-functional teams to enhance the overall IT service quality and customer satisfaction. This role will be onsite and available at any of the posted locations to include: San Diego, CA Centennial, CO Edison, NJ Omaha, NE Remote or Hybrid is not available. Responsibilities Manage and optimize the delivery of IT services to meet agreed-upon SLAs and KPIs Monitor the performance of IT services, identify areas for improvement, and implement necessary changes Develop, negotiate, and maintain service-level agreements (SLAs) with internal and external stakeholders Ensure compliance with SLAs and take corrective actions as needed Lead and mentor a team of IT professionals, including service desk staff and technical support teams Foster a collaborative and high-performance work environment Build and maintain strong relationships with internal business units and external vendors

Read the full description at axos.wd5.myworkdayjobs.com. FewerJobs shows a preview and links to the original posting.