QA Technician I (Onsite)

Benefits

Parental leave

Not verified not verified - source not recorded; timestamp not recorded

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

Not verified

Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

QA Technician I (Onsite) Phoenix, Arizona, United States Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As an Axon RMA Technician, you will be responsible for testing, troubleshooting, and supporting analysis of devices returned by customers. You will play a key role in identifying product issues, recovering data when needed, and contributing to root cause analysis that helps improve product quality and reliability. This role supports Axon's quality and product improvement efforts by ensuring returned devices are evaluated accurately and efficiently, while maintaining clear documentation and collaboration with the RMA team. What You'll Do Reports to: RMA Technician Supervisor Perform initial testing and troubleshooting of devices returned by customers. Work closely with the RMA Lead Technician to prioritize and evaluate returned products. Follow established testing procedures, diagnostics documentation, and data recovery processes for Axon devices. Document findings and contribute data to quality tracking systems such as Jira and Microsoft Dynamics 365. Assist with root cause investigations related to device failures and product performance. Support

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