Senior Customer Technical Support Representative

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Senior Customer Technical Support Representative Boston, Massachusetts, United States Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact The Technical Support Representative provides first class technical support to Axon customers through multiple communication channels which may include email and phones. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals. What You'll Do Location: Onsite 4 days a week out of Boston, MA Reports to: Manager of Technical Support - Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions. - Build and maintain subject matter expertise of all Axon products, solutions, and policies. - Assist customers utilizing problem solving skills and customer empathy. - Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager. What You Bring - Bachelor's Degree preferred or equivalent work experience - 1+ years technical support experience in supporting software, hardware, web-based

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