Cloud Network Engineer II

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About this role

Cloud Network Engineer II Bengaluru, Karnataka, India (APAC) Who We Are: Aviatrix® is pioneering the Cloud Native Security Fabric - the architecture the Containment Era requires. The Cloud Native Security Fabric governs every workload communication path across every cloud, every VPC, every Kubernetes cluster, and every serverless function, from a single policy plane. One rule. Universal propagation. Enforced at the workload, not at a chokepoint. Trusted by more than 500 of the world's leading enterprises. For more information, visit aviatrix.ai About the role: As a Cloud Network Engineer 2, you will be a part of Aviatrix's Customer Support team. This position is a critical role within our organization as a part of our customers' adoption of Aviatrix's enterprise multi-cloud Networking and Security Services Software. You will work alongside senior engineers and support leads to help customers achieve consistent adoption, accelerate integrations with our multi-cloud software products, and receive timely, high-quality technical support. You will handle a broad range of customer issues independently while growing your expertise in complex, multi-cloud environments. KEY RESPONSIBILITIES: - Handle customer-reported issues across cloud networking, connectivity, security, and performance in multi-cloud environments, resolving standard to moderately complex cases independently. - Partner with Sales, Solution Engineering, and Product Engineering to troubleshoot issues for enterprise customers, with senior-engineer guidance as needed. - Lead end-to-end resolution of assigned customer issues related to deployment, integration, optimization, and upgrades of Aviatrix solutions. - Provide hands-on support including live troubleshooting sessions, packet analysis, and root cause analysis (RCA) for customer incidents. -

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