Senior Production Support Analyst

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Production Support Analyst Manila, Philippines About the position: Sr. Production Support Analyst is responsible for monitoring, maintaining, and troubleshooting production systems and applications. The role requires ensuring the smooth operation of critical business processes by quickly addressing issues, implementing solutions, and collaborating with various teams to improve system reliability and performance. The role will be client-facing , working directly with one of AvePoint's clients. It follows a hybrid work setup, requiring on-site presence at the client's office located at 6 ADB Avenue, Mandaluyong City, Metro Manila, three times a week. This role supports global users, and the schedule may shift from time to time (dayshift and midshift). Key Responsibilities - Applications Supported - The incumbent will be supporting MAS (Management Approval System) and Board Paper Library (BoardLib) which are both highly visible to VIP business users and integrated with core applications of the bank - eOps/SovOps. - MAS and BoardLib are both SharePoint based, thus SharePoint online support is part of scope. - Monitoring & Incident Management - Continuously monitor production systems and applications to ensure availability and performance. - Identify and respond to incidents and alerts promptly, minimizing downtime and service disruptions. - Provide L2 support to end-users after hand-off of AskIT L1 support. - Perform root cause analysis for incidents and implement corrective actions to prevent recurrence. - Troubleshooting & Problem Resolution • Diagnose and troubleshoot issues related to system performance, application errors, and data integrity. • Provide timely support to end-users and stakeholders for reported issues

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