Customer Support Associate I

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

Median wage (BLS OEWS)

$57,704 national median

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Support Associate I Tlaquepaque, Mexico Position: Customer Support Associate I Job Description: At Arrow, we're currently looking for a Customer Support Associate for our Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process. What You'll Be Doing Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist Sales with overall Quote to Order activities. Responsible for Post-order to Invoice, including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process. Backlog Management. Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands. Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents). Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing. Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites. Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner. Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.). What You'll Need 1+ year of experience or

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