Customer Service Representative

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Customer Service Representative Penang, Pulau Pinang (Penang) Position: Customer Service Representative Job Description: What You'll Be Doing 1. To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes. 2. All tasks to be carried out in a quality manner, consistent with the Company vision and values. Act as communication coordinator from the Service Centre towards assigned customers. Manage both EDI and manual customer order entry. Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer. Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation. Manage compliance with export rules for controlled products, including preparation of export licenses. Be accountable for delivery to the customers and resolution of shipping and price discrepancies. Manage customer returns / RMA and invoice discrepancies. Communicate with the customers regarding order confirmation, shipping and tracking information. Create and send out defined reports to the customers on a regular basis. Occasionally participate to meetings with customers as required. Manage customer forecast communication both internally and externally. Analyze, escalate and take appropriate action on Shortages. Create new customer price agreements. 3. Focus Areas: Quality of customer order Customer on-time delivery Quality of customer returns Process time for customer order Process time for order and shipping discrepancies 4. Key Interfaces: Arrow Management Team Arrow Global and Regional Program Management Team Arrow Global Marketing Team Arrow Global Service Centre Arrow Process Engineering

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