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Customer Service Representative

Armstrong World Industries - State/ Province Pennsylvania | Job Search Country United States

Posted Jun 12, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Not verified
Verification
Not verified checked Jun 7, 2026
Salary
$50K-$65K From the posting source checked Jun 20, 2026
401(k) match
Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

27% below the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Equity
Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Representative State/ Province Pennsylvania | Job Search Country United States ​Primary location:, Relocation offered: Employment status: Full-Time Travel: Non-compete: Pay grade: The estimated base salary range for this role is $50,000-$65,000 per year. Individual pay is based upon location, skills and expertise, experience and other relevant factors Armstrong World Industries, Inc. has a job opportunity for a Customer Service Representative, to be located in Lancaster, PA. The Customer Service Representative is responsible for providing effective and timely sales support and customer services, with primary focus on the third party order process. This position will align with the commercial customer service representatives providing cross-functional support. These services include consultation and resolution services that encompass the entire order to cash process. The hours for this position will be 7:45 AM-4:30 PM. What's in it for you: The opportunity to support a highly visible and impactful customer service function A role where your judgment and problem-solving skills directly influence customer satisfaction Collaboration with cross-functional partners The chance to be recognized as a subject matter expert and resource for leadership What you'll do: Facilitates the third party order process, working closely with all Customer Service Representatives, customers and outside plants Timely and accurate distribution of PO's and shipping documents to appropriate plant locations to effectively communicate clear expectations and order requirements Collabo

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