Support Engineer

Benefits

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401(k) match

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Schedule

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Weekend work

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Application

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About this role

Support Engineer Buenos Aires AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships. We're looking for a technically savvy person who understands the importance of customer-oriented and responsive support services. We believe that we're successful only when our customers thrive. The right talent will be a natural problem-solver and a strong communicator. This individual would also work closely with AppsFlyer's R&D, Customer Success and Product Teams. This individual will also impact the product's evolution by providing feedback that can be integrated into future product development. Please submit your CV in English. What You'll Do - Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication. - Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously. - Work with AppsFlyer's R&D and product teams on escalations and product enhancement requests. - Enrich our client Knowledge Base with relevant technical information. - Create and lead support improvement processes across the company. - Provide product feedback and insights to the business and R&D teams. - Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc. - Being a technical poc for select VIP

Read the full description at careers.appsflyer.com. FewerJobs shows a source-linked preview and links to the original posting.