Customer Success Programs Manager

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$265K-$320K From the posting source checked Jun 20, 2026

401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

271% above the BLS role benchmark for customer success aggregate.

Posted salary is far from this role benchmark; treat it as low confidence.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Bootstrapped From the posting source checked Jun 20, 2026

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Programs Manager Boston, MA; New York City, NY; San Francisco, CA; Seattle, WA; Washington, DC About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role At Anthropic, we believe the next generation of Customer Success looks fundamentally different; most customer outcomes will be delivered through programs, not 1:1 relationships, and increasingly without a human in the loop. As a Success Programs Manager , you'll own a portfolio of those programs and flex across whatever the function needs to drive adoption and value at scale. As a CS Programs Lead you'll think "How could we do this with Claude?" as a reflex - your default is to build an agent or an automated journey before you build a manual workflow. But you're also fluent in the craft of running engagements: you've personally designed and delivered 1:many webinars, stood up onboarding cohorts, and built communities that compound. You move comfortably between shipping an AI-native lifecycle flow on Monday and facilitating a live customer cohort on Tuesday. You'll work across the full Claude product surface, designing and shipping the programs that take customers from activation to value realization, expansion, and renewal. Instead of managing a book of accounts, you'll manage a portfolio of programs, each

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