Workforce Program Manager, WFS Process Excellence & Transformation

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Workforce Program Manager, WFS Process Excellence & Transformation Arlington, Virginia, USA This role administers the field scheduling system (CTS) and owns the Flexible Workforce program, including RT hiring, requisition management, and contract oversight. It also manages the 500+ associate SSA program delivering virtual and on-site candidate processing support across all locations. Key job responsibilities • Documents current-state processes and identifies gaps, inefficiencies, and redundancies; benchmarks against best practices and recommends enhancements. • Designs future-state processes with clear steps, owners, and decision points, ensuring they are scalable, repeatable, and aligned to organizational standards. • Maintains up-to-date standard operating procedures (SOPs) and process documentation. • Leads network-wide process improvement initiatives, using data to prioritize, validate, and scale changes across the network. • Identifies patterns across data points to distinguish noise from meaningful signals, escalating risks as needed. • Pilots new process designs, measures outcomes, and scales successful changes across the network. • Proactively identifies automation and efficiency opportunities within owned workflows, driving implementation of solutions that reduce manual effort and increase scalability. • Aligns stakeholders on process changes, communicating impacts and timelines clearly. • Influences field operations, compliance, recruiting, and program stakeholder teams without direct authority. • Travels to sites a minimum of 50% of the time to support in-person process oversight, stakeholder engagement, and on-the-ground implementation of network improvements. • Manages the Staffing Support Associate (SSA) Program, including the sourcing, onboarding and training design of T1 internal associates to support Pre-Hire Appointments (PHAs). • Owns short-term and flexible staffing option, including

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