Workflow Analyst , Ring Data Engineering Services

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Data From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Workflow Analyst , Ring Data Engineering Services Hyderabad, Telangana, IND The Workflow Analyst oversees end-to-end tactical planning for Operations, driving tactical preparedness in planning the right people, at the right times, with the right skills, to ensure world-class service delivery to customers. This employee has an analytical mindset and workforce management experience, using these to create actionable and data-driven action plans for local and global stakeholders to support operational partners. Key job responsibilities The role delivers weekly analytical insights of operational performances with call-outs on misses to drive adherence to plan, delivers optimal global schedule coverage across all leave types, provides tactical outward view to operational partners to ensure capacity gaps are mitigated proactively, partners and consults with stakeholders on capacity planning input assumptions, provides global and geo-region specific holiday scheduling plans, and proactively monitors SLA and operational performance while developing path-to-green plans when there are deviations from plan, coordinating with operations managers' correction plans and tracking adherence to plans. Basic Qualifications: - Experience in Contact Center Management / Workforce Management (WFM) / Real Time Analysis (RTA) - 2+ years of experience in a Workforce Management related field such as scheduling, capacity planning, real-time analytics, or workforce planning - 1+ years of experience building and analyzing models using various statistical tools for forecasting and optimization - 2+ years of proven experience in a demand driven customer support operations environment Preferred Qualifications: - Bachelor's degree or advanced studies in statistics, applied mathematics, computer science, engineering, or closely related concentrations - Demonstrated

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