Technical Program Manager, World Wide Returns & Recommerce

Benefits

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Weekend work

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About this role

Technical Program Manager, World Wide Returns & Recommerce Hyderabad, Telangana, IND No other single team in Amazon provide exposure to end to end life cycle of e-commerce: Welcome to World Wide Returns, and Re-commerce (WWR&R). We redefines e-commerce and start where the typical e-commerce supply chain stops. We innovate to support net-zero carbon, Amazon climate pledge and works backwards from there. In most cases, our work starts even before customer purchases: in providing information about return policies on detail page/search & during check-out. and developing products to support end to end post purchase support needs. We support all post purchase customer needs starting from product usage troubleshooting support to return experience, transportation, reverse-fulfillment, reverse supply chain and reselling. We provide returns as a service to for WW Amazon business across all channels (Retail, FBA, Merchant Fulfillment) and subsidiaries (Zappos, Woot), Customer Service applications and Amazon physical stores. Amazon Returns policies & experience are foundational to Amazon's e-Commerce and one of the primary reasons why customers love shopping on Amazon. Returns policy communication on the detail page is among the top detail-page features that increases Customer confidence and the Customer Trust Perception Index (CTPI) for purchase decision. This team has revolutionized the returns for customers through simplest possible experience with no need to print label & do packaging and quickest refund time. Providing Great Returns Experience is complex due to negative customer sentiments while returning the product. Our team has been very successful in ensuring the lowest return rates and best

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