Support Engineer Manager II, Measurements & Data Science

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About this role

Support Engineer Manager II, Measurements & Data Science Bengaluru, Karnataka, IND Job Description Amazon has earned a reputation for excellence in the world by leading innovative technologies. The MADS (Measurements AdTech & Data Science) Billing Support team is seeking an experienced Support Engineering Manager to lead our mission-critical operations supporting global advertising billing applications at an unprecedented scale. As a Support Engineering Manager for MADS Billing Support, you will lead a team of talented Support Engineers responsible for ensuring seamless billing experiences for advertisers worldwide. Your team will work with cutting-edge distributed systems that process multi-million transactions worth billions in dollar value daily, supporting the MADS Billing platform that enables AdTech worldwide rapid growth. This role requires a leader who can balance operational excellence with innovation, driving both immediate incident resolution and long-term strategic improvements. You will manage systems that demand millisecond-level SLAs and guarantee high availability across billing, invoicing, accounting automation, budgets, promotions, and payments for advertisers globally. Key job responsibilities Key Job Responsibilities Team Leadership & Development: Lead, mentor, and develop a team of Support Engineers, fostering a culture of operational excellence and continuous improvement Hire, onboard, and retain top talent to build a world-class support engineering organization Conduct performance reviews, provide coaching, and create career development plans for team members Mentor engineers transitioning from IC roles to management positions, building future leaders Drive team engagement and maintain high morale while managing demanding on-call rotations Operational Excellence: Own the operational health of MADS Billing applications, ensuring high availability

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