Support Engineer II, Just Walk Out Tech

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Support Engineer II, Just Walk Out Tech Hyderabad, Telangana, IND Just Walk Out Stores is where AWS technology meets the real world. We build and operate the commerce software that powers stores running "Just Walk Out" technology - a system that lets customers walk in, pick up what they need, and walk out, with no checkout required. From JWOS to partner-operated formats, our stores run on a complex stack of cameras, gates, and distributed software services - all of which need to work flawlessly, every hour of every day. We are part of the AWS Solutions organization, and our mission is simple: keep stores open, customers happy, and technology invisible. Key job responsibilities - Own oncall rotations for JWO store incidents as the primary responder, driving triage, escalation, and resolution within SLA windows for both high and low severity tickets - Conduct structured deep dives on ticket trends, producing root cause analyses that inform automation and process improvements - Manage rotational shift coverage as part of a globally distributed follow-the-sun model, including weekend rotations, ensuring seamless handoffs and shift health documentation - Drive zero-touch resolution improvements by identifying manual intervention patterns and proposing runbook or automation candidates - Collaborate with Dev and engineering teams during escalations, providing detailed reproduction steps and impact assessments - Maintain SOP hygiene and contribute to knowledge base updates so the team's knowledge base remains current and accurate - Contribute to team-level operational reviews with data-backed observations A day in the life During your oncall shift,

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.