Support Engineer, AWS Technical Content Experience

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Salary

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401(k) match

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Weekend work

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About this role

Support Engineer, AWS Technical Content Experience Seattle, Washington, USA We are seeking a Support Engineer to serve as the dedicated support layer for AWS builders who use our AI-native content management system to create, manage, and deliver technical documentation. The AWS TCX team manages content platform infrastructure supporting technical content that millions of customers use daily through the AWS documentation website and MCP server. This role will be part of team delivering a next-generation content platform where AI agents handle operational complexity and builders provide strategic direction, fundamentally changing how AWS creates and maintains technical content at scale. This role is ideal for someone early in their career who is technically curious, comfortable with ambiguity, and excited about the intersection of developer tools and AI. Key job responsibilities - Provide responsive technical support for content publishing tools, build systems, and development workflows - triaging, diagnosing, resolving, and escalating incidents, so builders are never left waiting. - Guide builders through technical onboarding, troubleshooting, and operational requests. - Monitor support channels to surface emerging issues, track adoption patterns, and identify where builders get stuck - routing recurring pain points and insights. - Identify manual processes and build automations using AI tools, scripts, or integrations. - Use AI-powered development tools daily to increase your own effectiveness and model best practices for the builders you support. - Maintain documentation to enable self-serve onboarding and reduce repeat requests. A day in the life Your day moves between reactive support and proactive improvement. You use AI-powered

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