Sr. Technical Program Manager, Unified Operations (MENAT)

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Sr. Technical Program Manager, Unified Operations (MENAT) Dubai, ARE As a Sr. Technical Program Manager , you will serve as a designated operational delivery manager for our enterprise customers utilising our Unified Operations (UOps) services, AWS's highest-tier support experience for customers with business-critical workloads. You will be responsible for building Unified Operations enablement plans in conjunction with the Technical Account Manager (TAM), orchestrating Unified Operations resources, and managing the delivery of UOps to our customers. This role requires a strategic thinker with strong leadership skills. Key job responsibilities Key Responsibilities * Act as the single-threaded leader for UOps delivery for onboarding workloads with stringent uptime requirements, making high-judgment technical decisions that directly impact business continuity and operational resilience * Communicate directly with customer leadership regarding progress, blockers, and operational integrity * Partner with Account TAMs and other specialists to build and execute customer-specific Unified Operations enablement plans, orchestrating capabilities across multiple technical domains aligned with customer outcomes * Orchestrate collaboration between Unified Operations teams (DSEs, CDP Engineers, FAMs), Account Teams, and customer stakeholders to drive best practice adoption * Monitor and analyse UO metrics to identify areas for continued customer improvement. * Implement integrated incident management with AWS-monitored infrastructure and pre-agreed runbooks * Drive actions from TAM-led reviews of architectural, observability, resilience, and problem management gaps for their most critical workloads * Collaborate with technical specialists to drive technical guidance across multiple domains * Provide feedback to the Unified Operations product teams and other leaders on areas for service improvements

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