Sr. Technical Program Manager - CX AI solutions, AWS UX Design Team

Benefits

Parental leave

6 weeks From the posting source

Non-birth-parent leave

6 weeks From the posting source

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$171K-$231K From the posting source

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

73% above the BLS role benchmark for software engineering aggregate.

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source

Seniority

Senior From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Sr. Technical Program Manager - CX AI solutions, AWS UX Design Team Santa Clara, California, USA Join our UX Design organization within AWS Platform Operations & Tooling, where we're building the future of customer experience through AI-powered solutions. Our team operates across four strategic pillars: AWS Service Design (Governance & Ops), Tooling/Onboarding & Sales Enablement, CX AI Solutions, and Organizational Operations. This role specifically supports our CX AI Solutions pillar, driving innovation at the intersection of user experience and artificial intelligence. Key job responsibilities Own end-to-end program management for CX AI solution initiatives, from concept through launch and iteration Define program scope, goals, deliverables, and success metrics in collaboration with UX leadership and stakeholders Develop and maintain detailed project plans, timelines, and resource allocation across multiple concurrent initiatives Drive alignment across UX design, engineering, product management, data science, and business stakeholders Identify and mitigate risks, remove blockers, and escalate critical issues with appropriate urgency Contribute to strategic planning for the CX AI Solutions roadmap, identifying opportunities and trade-offs Support proof-of-concept development and validation for new CX AI capabilities A day in the life 1) Drive cross-functional planning, leading discovery and prioritization by closely partnering with product managers and engineering leads to develop program plans that include roadmaps, dependency identifications, and resourcing plans 2) Ascertain the true requirements underlying feature requests; recommend alternative technical approaches and lead engineering efforts to meet challenging timelines 3) Communicate clearly and effectively to executive management on plans, status, and critical issues 4) Partner as a

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