Sr. Technical Program Manager, Amazon Customer Service

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$149K-$201K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

183% above the BLS role benchmark for operations aggregate.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Sr. Technical Program Manager, Amazon Customer Service Seattle, Washington, USA The Customer Experience Improvement (CXI) Product and Tech team ensures we continue to raise the bar on customer experience across Amazon's diverse array of businesses, products, and services. We build the intelligence and automation that identifies customer experience improvement opportunities, based on customer feedback signals, and converts them into systematic corrective action at marketplace scale. Our solutions power the full defect elimination lifecycle: ML models that detect emerging defect patterns before they compound, LLM-based investigation tools that confirm root causes without human intervention, and agentic workflows that drive resolution through the right upstream team. We operate across every marketplace and defect category - from misleading detail pages to chronic damage to expired inventory - partnering with retail, seller services, supply chain, and science to close the loop between detection and fix. We're looking for a Technical Program Manager who can drive delivery across this system. You'll own cross-functional execution for a platform that spans multiple AI/ML workstreams, coordinate with resolver teams who own the upstream fix, and build the mechanisms that scale defect elimination beyond what any single team could achieve manually. The work is technically deep (agentic AI, detection models, data pipelines), organizationally complex (10+ partner teams with competing priorities), and high-impact (hundreds of millions in prevented concessions, tens of thousands of defects eliminated annually). If you thrive at the intersection of AI systems delivery and cross-org program leadership - and want to build something that directly protects customers

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.