Sr. Program Mgr., Reverse Logistics Ops Integration, Relo Ops Integration

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Relocation assistance

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Salary

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401(k) match

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Weekend work

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Application

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About this role

Sr. Program Mgr., Reverse Logistics Ops Integration, Relo Ops Integration Bellevue, Washington, USA At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to “making zero happen” to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In this role, you will work closely with product managers, program managers, software developers, and operations stakeholders to improve the Customer Returns and ReCommerce tools. You will establish programs for our operations evaluation product suite to ensure the best associate and customer experience. Key job responsibilities 1) Operational capabilities to support new business needs 2) Operational processes to reduce cost through performance efficiencies 3) Standard Operating Procedures to ensure compliance, quality, and scalability 4) Field tools and dashboards to assist with execution of brilliant basic pillars 5) Shared projects with other WWR&R teams - NCRC, ReCommerce, ROE Programs and Tech - as cross functional stakeholders 6) Create dashboards and track success metrics 7) 30%-40% business travel is required A day in the life The Program Managers of the OI team own scoping, designing, and implementing: 1) Operational capabilities to support new business needs 2) Operational processes to reduce cost through performance efficiencies 3)

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