Sr. Program Manager, RBS Returns Reduction

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Sr. Program Manager, RBS Returns Reduction Chennai, Tamil Nadu, IND Amazon strives to be Earth's most customer-centric company, where customers can find and discover anything they want to buy online. Retail Business Services (RBS) accelerates Amazon's growth by improving customer and Selling Partner (SP) experiences, while optimizing costs across Stores WW. RBS operates at the intersection of retail, operations, technology, and finance, ensuring Amazon's systems and processes scale reliably while maintaining a high-quality customer and selling-partner experience. Returns Reduction as part of Cost to Serve (CtS) BU is a specialized program within RBS focused on driving down overall Return Rate for both Retail and FBA channels. Returns Reduction Program focuses on Upstream defect elimination with focus on defect identification and defect elimination and partners with System Owners, Category Teams, FC ACES, Finance, CS, and abuse-related programs to uncover true drivers and remove them systematically. The team builds mechanisms that strengthen upstream defect visibility, and enable consistent governance and contributing directly to improved Free Cash Flow and scalable business growth. This role will focus on identification and prioritization of high-impact defect opportunities and will own and define the roadmap for elimination of the problem space end to end. They will do this by building trusted partnerships with key stakeholders across technology, finance, operations and earning alignment to pursue defect elimination opportunities and influencing senior leaders through compelling, data-driven business cases. This role requires an individual who is comfortable in diving deep into complex data sets and presenting strategic recommendations to leadership

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.