Sr. PMO & Planning, ACES, ACES (Amazon Customer Excellence System)

Benefits

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About this role

Sr. PMO & Planning, ACES, ACES (Amazon Customer Excellence System) Sao Paulo, Sao Paulo, BRA Do you have an obsession with innovation? Do you have proven analytical capabilities, the ability to multi-task and thrive in a fast-paced environment, exceptional communication and project management skills, and the ability to dive deep, find root cause, and permanently eliminate defects? If so, this opportunity may be for you. As an ACES Sr. Project Manager working on the PMO & Planning team, this position involves taking ownership to lead the standardization and simplification of operation management methods across the Network, as well as the creation and improvement of new mechanisms. You will primarily work on launching new programs, but it is also an important role to drive continuous improvement on current programs and initiatives. You will also support the business with Planning and other strategic initiatives. Key job responsibilities - Manage complex projects in Brazil Operations, including managing deliverables, stakeholders, communication, and more; - Monitor KPIs related to project success metrics, focusing on continuous improvement in all aspects of operations; - Develop contingency plans to address unexpected issues or demand fluctuations; - Develop and maintain standard operating procedures, manuals, and documents; - Write complex documents, such as Business Requirements, Technical Specifications, etc.; - Lead Continuous Improvement initiatives using Lean Six Sigma tools like Kaizens, Root Cause Analysis, etc; - Own and manage change on a granular level; - Maintain clear communication with leadership at all times. About the team Amazon Customer Excellence System (ACES)

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