Sr. Change Manager, ACES, ACES (Amazon Customer Excellence System)

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Sr. Change Manager, ACES, ACES (Amazon Customer Excellence System) Sao Paulo, Sao Paulo, BRA Do you have an obsession with innovation? Do you have proven analytical capabilities, the ability to multi-task and thrive in a fast-paced environment, exceptional communication and project management skills, and the ability to dive deep, find root cause, and permanently eliminate defects? If so, this opportunity may be for you. As an ACES Sr. Change Manager, this position involves taking ownership to lead the standardization and simplification of change management across the ACES team, as well as the creation and improvement of mechanisms. You will primarily work on supporting strategic projects intakes, and will also own Governance mechanisms for the PMO team and ACES in general. This role is for an experienced Project/Program Manager with experience in change management in a fast-paced operations environment (non-tech). Key job responsibilities - Manage complex project intakes in Brazil Operations, including managing deliverables, stakeholders, communication, and more; - Monitor KPIs related to project success metrics, focusing on continuous improvement in all aspects of operations; - Develop contingency plans to address unexpected issues or demand fluctuations; - Develop and maintain standard operating procedures, manuals, and documents; - Write complex documents, such as Business Requirements, Technical Specifications, etc.; - Own and manage change on a granular level; - Maintain clear communication with leadership at all times. About the team Amazon Customer Excellence System (ACES) is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement.

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.