Sr. Change Manager, ACES, ACES (Amazon Customer Excellence System)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

Median wage (BLS OEWS)

$111,944 national median

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Sr. Change Manager, ACES, ACES (Amazon Customer Excellence System) Sao Paulo, Sao Paulo, BRA Do you have an obsession with innovation? Do you have proven analytical capabilities, the ability to multi-task and thrive in a fast-paced environment, exceptional communication and project management skills, and the ability to dive deep, find root cause, and permanently eliminate defects? If so, this opportunity may be for you. As an ACES Sr. Change Manager, this position involves taking ownership to lead the standardization and simplification of change management across the ACES team, as well as the creation and improvement of mechanisms. You will primarily work on supporting strategic projects intakes, and will also own Governance mechanisms for the PMO team and ACES in general. This role is for an experienced Project/Program Manager with experience in change management in a fast-paced operations environment (non-tech). Key job responsibilities - Manage complex project intakes in Brazil Operations, including managing deliverables, stakeholders, communication, and more; - Monitor KPIs related to project success metrics, focusing on continuous improvement in all aspects of operations; - Develop contingency plans to address unexpected issues or demand fluctuations; - Develop and maintain standard operating procedures, manuals, and documents; - Write complex documents, such as Business Requirements, Technical Specifications, etc.; - Own and manage change on a granular level; - Maintain clear communication with leadership at all times. About the team Amazon Customer Excellence System (ACES) is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement.

Read the full description at www.amazon.jobs. FewerJobs shows a source-linked preview and links to the original posting.