Sr Central Flow Lead, AU/SG Central Flow

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Relocation assistance

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Schedule

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Weekend work

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Application

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Deadline

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About this role

Sr Central Flow Lead, AU/SG Central Flow Gurugram, Haryana, IND Are you interested in working on a fast-paced team that pioneers ways to delight customers? Do you have a passion for diving deep into data and crunching numbers? Are you motivated to work in challenging situations ? Do you have the grit required to deliver results no matter what? This is what the Central Flow team is all about! It's always DAY ONE on this team and as such we look for ways to keep setting the bar higher. If you answered yes to the above questions, please keep reading! The Central Flow Lead is responsible for managing volume and workflow of multiple Fulfillment Centers (FCs) from a remote centralized location. This positions requires the candidate hired to work a mandatory night shift schedule and, if necessary, odd or long hours. Responsibilities · Manage the workflow of order across multiple processes. · Manage customer experience while minimizing fulfillment cost across multiple FCs. · Be responsible for communication of workflow status with Operations Managers and Area Managers and escalation of any Customer Experience risk, SLA failure risk, or deviation from Standard Work. · Act as an advisor to the FC operations and senior operations team based on their holistic view of work flow throughout the FC. · Facilitate communication between multiple areas of the operation. · Provide operational insights to the Amazon Fulfillment Technology (AFT) team and work with them to develop advanced and intuitive automated flow control for FC operations.

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