Specialist, Appeals

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Specialist, Appeals Mumbai, Maharashtra, IND This is a contractual role. We are looking for a dynamic, organized, self-starter HR professional who thrives on diving deep into the details, can make impartial decisions based on facts, and enjoys supporting employees through their Amazon journey. If this sounds like you, then join the Departures Team as and Appeals Specialist. We are searching for Appeals Specialists to ensure proper and consistent treatment of employees as they participate in the appeals journey, focusing on a positive employment experience in all steps along the way. This role will: • Collaborate with multiple stakeholders to ensure solid understanding of the Amazon experience. • Investigate to various sources of information including, but not limited to, Amazon policy, past policy application, associate statements in order to reach a proper and consistent outcome. • Analyze data from various internal systems and propose remedial action based on findings. • Independently manage case work, bringing closure timely and definitively. • Analyze casework data to identify issue trends, opportunities for proactive mitigation, and policy adjustments. • Provide recommendations to proactively address systemic defects. • Be able to earn trust of employees for the associate experience. • Manage difficult conversations with multiple levels within the organization • Respond quickly and accurately to associate questions and ensure documentation is complete and accurate. To be successful in this role, the ideal candidate comes with prior Amazon HR experience, has strong communication and interpersonal skills, is organized, has the ability to manage competing tasks, and is

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