Software Development Manager III, Amazon Now (Project Tez)

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About this role

Software Development Manager III, Amazon Now (Project Tez) Bengaluru, Karnataka, IND Amazon Now (Quick Commerce) is one of Amazon's largest and fastest growing businesses, and Tez CX is the customer experience platform powering it across 8+ global marketplaces including India, MENA, North America, EU, UK, and Japan. Tez CX also powers adjacent businesses beyond quick commerce, including India Fresh and Healthcare, with more programs onboarding as the platform scales. Today the platform handles roughly 0.5MM orders per day and is scaling to 2MM by year end. As SDM for this role you will lead one of Tez CX's most strategic platform charters. You will build PRISM from grounds up, a platform organization where engineers ship core engineering products with reach across Tez CX tenants and beyond, anchoring the AI native CX layer for every business the platform serves. PRISM owns the foundational layer underneath the entire CX surface, from AI foundational models and scaling and resilience to quality, instrumentation, latency, and the experimentation platform that gates the rate of CX learning. This is the substrate that every customer journey across the platform runs on. The charter is endorsed at senior leadership level with committed headcount and a multi year vision, sized for the trajectory of senior platform leaders. If you have led platform engineering organizations, can hire and grow strong engineers and managers underneath you, and want to build the AI and engineering foundation underneath one of Amazon's fastest scaling businesses, this is the role. Key job responsibilities You will

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