Software Dev Engineer II, Amazon Customer Service

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Software Dev Engineer II, Amazon Customer Service Hyderabad, Telangana, IND Amazon's mission is to be 'Earth's most customer-centric company,' and our award-winning Customer Service (CS) team is a key part of that mission. Amazon CS is among the world's largest customer service organizations, with tens of thousands of Customer Service Associates providing world-class support around the clock in over 20 languages. The Concessions team enhances CS by developing sophisticated products for both customers and Customer Service Associates. These solutions enable seamless self-service and automation for customers, while allowing associates to effectively address issues through intuitive, human-centered design. The ideal candidate has experience designing large-scale systems supporting thousands of transactions per second, enjoys solving complex software problems, and should view every customer interaction as an opportunity to create an exceptional customer experience. As a key member of our team, you will have the opportunity to work directly with partner teams (World Wide Return and Recommerce, Amazon Business, Ordering, etc.), owning major deliverables across all aspects of development: scoping, design, implementation, and testing. Key job responsibilities As a Software Development Engineer, you will collaborate with a team of skilled engineers to design and develop low-latency solutions across the frontend, middle tier, and backend. You will evaluate and implement new technologies to address complex challenges, working with tools and platforms such as Java, DynamoDB, Lambda, and other AWS services. Your responsibilities will include: - Designing and developing innovative software solutions to enhance the performance, availability, and durability of Concession Services. - Writing high-quality,

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.