Shipper Success Associate- IT, Amazon Shipping Operations

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Offered From the posting source checked Jun 20, 2026

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Shipper Success Associate- IT, Amazon Shipping Operations San Jose, San Jose, CRI This is a full-time, permanent, remote position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration. Amazon's mission is to be Earth's most customer-centric company, and Amazon Shipping exemplifies this commitment. As a shipping service provider supporting small and large businesses, we offer competitive rates and delivery speeds without compromising on customer obsession. The Amazon Shipping team drives strategic innovation to transform the shipping experience for our business partners. We leverage Amazon's core strengths in logistics excellence, flexible delivery options, and end-to-end visibility to create competitive advantages for our shippers. We play a critical role in listening to shippers and escalating pain points, enabling Amazon to improve and deliver world-class service while building a scalable and profitable network that brings value to both our customers and Amazon. Our team's dedication to service reliability and innovation directly supports our global tenets of maximizing existing technology while providing value-based pricing that works for shippers and Amazon alike. As a Shipper Success Associate in San Jose, Costa Rica (CRI), you will support the Shipper Support team by handling shipper inquiries, processing requests, and assisting with day-to-day operational tasks that ensure a seamless shipping experience. You will work under the guidance of senior team members to resolve shipper issues, maintain accurate records, and contribute to the team's overall performance goals. Key

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.