Service Delivery Manager - Enterprise, eero CS

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$139K-$188K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

107% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Service Delivery Manager - Enterprise, eero CS Boise, Idaho, USA At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. We are seeking an experienced Enterprise Support Leader to scale our enterprise customer support operations. This individual will own the performance, processes, and quality of our enterprise support function, ensuring our customers receive fast, consistent, and proactive support across all channels. This role combines operational excellence, people leadership, customer advocacy, and cross-functional partnership to drive world-class enterprise customer experiences. Key job responsibilities Team Leadership & Management - Provide both tactical and strategic management to lead a team of Enterprise Support Specialists/Engineers delivering high-quality technical support - Establish and adjust team goals and performance expectations as this channel continues to evolve - Monitor team productivity, SLAs, CSAT, NPS, backlog health, and operational KPIs. - Proactively lead recruitment efforts by attracting and hiring bar-raising talent who bring needed skills and expertise to your organization - Establish, own, and share customized onboarding plans that help new team members learn programs, products, technologies, processes, and role expectations through rapid exposure and skill development - Create a culture of accountability, ownership, and

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