Senior UX Designer, Amazon Delivery Customer Experience

Benefits

Parental leave

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401(k) match

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About this role

Senior UX Designer, Amazon Delivery Customer Experience Bellevue, Washington, USA Have you ever experienced the delight of knowing you'll get a delivery exactly when and how you wanted it? Amazon's Customer Experiences team (ADX CX) is seeking our next Senior UX Designer to build on this delight and reimagine how millions of customers engage with their purchases after checkout. In this role, you'll explore new ways for shoppers to understand and manage their orders, working directly with senior leaders and multi-disciplinary teams to connect evolving customer needs with emerging technologies. Your work will focus on crafting innovative features and scalable design systems that adapt to evolving expectations for convenience, control, and confidence in post-purchase experiences. By uncovering insights and crafting intuitive solutions, you'll help re-shape how people think about and interact with their orders - from the moment they complete a purchase until it arrives and what happens next - turning these all into moments customers can look forward to in shopping. Key job responsibilities As a key driver in designing solutions and up-leveling the quality of our customer experiences, you will: • Bring forward innovative ideas and solutions and raise the bar on customer's experience with delivery • Effectively advocate and design for the customer through objective data such as market analysis, customer insights, technical constraints/opportunities, and business insights • Partner closely with business and development teams to plan and balance immediate changes with long-term, scalable solutions • Quickly and thoroughly creating user flows, wire frames, visual designs, and

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