Senior Program Manager, Selling Partner Satisfaction & Strategic Insights

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

$116K-$160K not verified - source not recorded; timestamp not recorded

401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

23% above the BLS role benchmark for data and ml aggregate.

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Senior Program Manager, Selling Partner Satisfaction & Strategic Insights Seattle, Washington, USA If you've ever wondered how Amazon knows what millions of sellers need and whether the changes we make improve their experience, that's the work our team does. We are seeking a Senior Program Manager to own and drive our cross-organizational SP Satisfaction strategy and deliver measurable seller experience improvements. This role requires you to define program direction, work independently across organizations, influence Director and VP organizations, and translate complex satisfaction data into clear executive narratives that drive action. This role is for someone who thrives at the intersection of data, strategy, and stakeholder influence who can own the accountability framework that ensures the right changes happen and that sellers feel the difference. The Selling Partner Satisfaction & Strategic Insights (SPSSI) team owns the measurement, research, and strategic insights that inform how Amazon improves the selling experience for over 2 million sellers worldwide. We track satisfaction across every major seller touchpoint, identify what's driving dissatisfaction, and partner with teams across the organization to turn those insights into measurable improvements. Key job responsibilities You must be able to: • Define and manage the SP satisfaction program strategy, including goal-setting, roadmap reviews, and escalation when goals are at risk • Own executive-level reporting mechanisms: monthly kingpin goal updates, WBR satisfaction slides, quarterly QBR satisfaction narratives, and CX slide content for CEO/Board-level review • Lead cross-organizational stakeholder engagement with partner teams to align roadmaps and ensure committed actions are delivered on schedule

Read the full description at www.amazon.jobs. FewerJobs shows a source-linked preview and links to the original posting.