Senior Program Manager, Selling Partner Satisfaction & Strategic Insights

Benefits

Parental leave

20 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$116K-$160K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

123% above the BLS role benchmark for operations aggregate.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Program Manager, Selling Partner Satisfaction & Strategic Insights Seattle, Washington, USA If you've ever wondered how Amazon knows what millions of sellers need and whether the changes we make improve their experience, that's the work our team does. We are seeking a Senior Program Manager to own and drive our cross-organizational SP Satisfaction strategy and deliver measurable seller experience improvements. This role requires you to define program direction, work independently across organizations, influence Director and VP organizations, and translate complex satisfaction data into clear executive narratives that drive action. This role is for someone who thrives at the intersection of data, strategy, and stakeholder influence who can own the accountability framework that ensures the right changes happen and that sellers feel the difference. The Selling Partner Satisfaction & Strategic Insights (SPSSI) team owns the measurement, research, and strategic insights that inform how Amazon improves the selling experience for over 2 million sellers worldwide. We track satisfaction across every major seller touchpoint, identify what's driving dissatisfaction, and partner with teams across the organization to turn those insights into measurable improvements. Key job responsibilities You must be able to: • Define and manage the SP satisfaction program strategy, including goal-setting, roadmap reviews, and escalation when goals are at risk • Own executive-level reporting mechanisms: monthly kingpin goal updates, WBR satisfaction slides, quarterly QBR satisfaction narratives, and CX slide content for CEO/Board-level review • Lead cross-organizational stakeholder engagement with partner teams to align roadmaps and ensure committed actions are delivered on schedule

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.