Senior Product Manager, Amazon Customer Service

Benefits

Parental leave

Not verified not verified - source not recorded; timestamp not recorded

Non-birth-parent leave

Not verified not verified - source not recorded; timestamp not recorded

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified not verified - source not recorded; timestamp not recorded

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Product Manager, Amazon Customer Service Seattle, Washington, USA We are seeking a Senior Product Manager to drive the Customer Service Perception Framework, a critical measurement for driving investment and capturing delight across several teams in our organization. An ideal candidate will have experience leading high-impact strategic initiatives, background in tech product management, fluency in analytics, and experience building and launching products. This role is inherently cross-functional - you will work extensively within Customer Service across product, tech, operations, program, and science teams. The successful candidate will be an independent thinker, be able to communicate persuasively, and comes with a strong bias to get things done. This role will be a good fit if you are a builder who thrives under the responsibility of creating product vision, tech execution, large-scale organizational impact, and an impeccable ability to communicate verbally and in writing. A good candidate will also be energized by failing fast, learning, and building again - as this is a new space that will require rapid prototyping to get things "right". Key job responsibilities - Own the end-to-end product lifecycle for Customer Service Perception Framework, from vision and strategy through requirements definition, development, roadmap planning, design, launch, adoption, governance, and continuous improvement. - Build and manage a perception index to ensure partner teams are addressing the most critical pain points - Partner with tech and product teams across Amazon stores to drive scalable, secure, and reliable solutions that enhance Amazon's Customer Service brand. - Own the roadmap for existing

Read the full description at www.amazon.jobs. FewerJobs shows a source-linked preview and links to the original posting.