Senior Customer Success Manager, US Consumer Broadband Funding Programs, Amazon Leo - US Consumer

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$110K-$194K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

93% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Customer Success Manager, US Consumer Broadband Funding Programs, Amazon Leo - US Consumer Bellevue, Washington, USA Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access. Amazon Leo is seeking a Senior Customer Success Manager to lead consumer broadband funding programs, with a primary focus on the Broadband Equity, Access, and Deployment (BEAD) program. In this role, you will serve as the primary relationship owner for State Broadband Offices across the US, ensuring Amazon Leo's commitments are met, customers are set up for success, and program outcomes drive measurable impact for unserved and underserved communities. The ideal candidate brings deep experience managing complex, multi-stakeholder programs in telecommunications or public sector environments, with a proven ability to navigate ambiguity, build trust with government partners, and align cross-functional teams around shared goals. Key job responsibilities * Serve as the primary point of contact for state broadband offices, managing ongoing program execution, milestone tracking, and issue resolution to ensure Amazon Leo is a trusted and responsive partner throughout program lifecycle. * Own the end-to-end program delivery motion for consumer broadband funding broadband programs - from onboarding and deployment planning through compliance reporting, performance reviews, and long-term program health. * Develop and maintain data-driven customer success plans that align state partner goals with

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