Senior Business Intelligence Engineer, Amazon Customer Service

Benefits

Parental leave

6 weeks From the posting source

Non-birth-parent leave

6 weeks From the posting source

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$130K-$176K From the posting source

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

37% above the BLS role benchmark for data and ml aggregate.

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Data From the posting source

Seniority

Senior From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Business Intelligence Engineer, Amazon Customer Service Seattle, Washington, USA Have you ever thought about what it takes to provide millions of customers with help across hundreds of social handles, globally, while protecting their privacy and security? The Customer Service - Social team within Amazon Customer Service (CS) is looking for a Sr. Business Intelligence Engineer (BIE) who is passionate about translating business problems into business insights, and can thrive working in a diverse, global team. Key job responsibilities - Define the organizations business intelligence strategy, and influence the architectural decisions. - Provide business intelligence solutions that solve complex problems for the organization, and inform multiple business decisions. - Build a robust, extensible, and scalable reporting structure. - Contribute to business reviews, and communicate effectively with leadership audiences. - Define, and iterate on data strategies that cross multiple CS teams. - Drive best practices in operational excellence, data modelling, and analysis. - Hire, mentor, and develop others A day in the life As a Sr. Business Intelligence Engineer within Customer Service - Social, you're helping us understand current, and past customer behavior, to influence the solutions we build to deliver the best future experience. You're constantly identifying ways in which we can improve our understanding of the business, to make faster, more confident decisions. About the team Social is a fast-paced, ever-evolving world, where new features and channels launch constantly, and customers' behavior varies by social media app, demographic, and the type of support they need. Customer Service - Social

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.