Senior Applied Scientist, Selling Partner Support

Benefits

Parental leave

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401(k) match

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About this role

Senior Applied Scientist, Selling Partner Support Seattle, Washington, USA At Amazon, we strive every day to be Earth's most customer-centric company. Selling Partner Support Engagement (SPSE) Science delivers on this by building AI-enhanced experiences that provide world class support to our global network of selling partners. We are building applications at the forefront of GenAI applications, tackling the challenges caused by the volume, diversity, and complexity of our selling partner's needs. Do you want to join a team of scientists with critical problem solving skills who are innovating on behalf of our customers using natural language processing and generative AI? Are you interested in helping us redefine what world class support can be in an age of automation and AI, while prizing human empathy and ingenuity? Are you excited by the prospect of your solutions resulting in large-scale impact while getting a chance to research at the forefront of AI innovation? The SPSE Science Team is looking for a Senior Applied Scientist to build machine learning and GenAI solutions (agentic frameworks) that help us understand and solve our sellers' most challenging problems. We need to better understand our Sellers and the problems they face, to augment our human workforce with smarter tools and to automatically diagnose and resolve issues. In this role, you will have ownership of the end-to-end development of solutions to complex problems and you will play an integral role in strategic decision-making. You will also work closely with engineers, operations teams and product owners to build ML

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