Regional Operations Manager, APAC Regional Management, Amazon Device Reverse Logistics

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About this role

Regional Operations Manager, APAC Regional Management, Amazon Device Reverse Logistics Hanoi, VNM Join Amazon Device Reverse Logistics (ADRL) as we scale operations across Vietnam to support Amazon's global device network. You'll be at the forefront of managing complex CM partnerships, establishing trading company operations, and launching innovative repair solutions for Amazon Devices across APAC regions. This role offers the unique opportunity to build and optimize end-to-end reverse logistics operations in Amazon's fastest-growing markets. You'll drive operational excellence across multiple dimensions: managing material flow control towers for CM partners, overseeing sorting warehouse operations, launching repair lines for Amazon Devices products, and ensuring compliance with regional trade and environmental regulations. Key aspects of this role: - Drive Amazon Devices repair operations from line qualification through daily production management - Oversee sorting warehouse operations coordinating onshore and offshore returns from APAC countries - Lead control tower systems and strategic material planning across multiple product lines - Execute material excess auditing, recycling coordination, and cost recovery initiatives - Bridge manual system processes while supporting long-term automation roadmap - Lead Vietnam trading company operations to resolve export restrictions and streamline spare parts management for ADRL global operations - Ensure regulatory compliance for customs, trade, and environmental requirements You'll work cross-functionally with global teams, CM partners, fourth-party logistics providers, and local regulatory authorities to deliver operational excellence while scaling for future growth. This position requires strong operational judgment, stakeholder management skills, and the ability to navigate complex regulatory environments while maintaining Amazon's high standards for quality

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