Regional Manager, ICQA - AMZ8115.18

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

$168K-$202K not verified - source not recorded; timestamp not recorded

401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Regional Manager, ICQA - AMZ8115.18 Sacramento, California, USA Employer: Amazon.com Services LLC Position: Regional Manager, ICQA - AMZ8115.18 Location: Sacramento, CA Multiple Positions Available: 1. Own the quality strategy across multiple sites in a specific network to achieve the network quality goals including: IRDR, GUV, NUV, Dwelling Inventory, Gross Adjustments, FC Concessions, Concessions Missorts, Net Damages. 2. Manage multiple ICQA teams including the talent development, PXT management processes and safety management of all in-scope associates and managers. 3. Own the safety goals, actions and programs for ICQA within your Region (RIR, SIR, LTR, MSDRIR, RIR DMR); including reporting, investigations and corrective actions to ensure a safe work environment for all associates Support safety programs and compliance to ensure a safe work environment for all Associates 4. Own the ICQA execution goals and count strategy for the region, creating actions and programs to drive continuous improvement in ICQA productivity and quality goals, while ensuring compliance and consistency with SOX 5. Own the ICQA labor planning process within the region, including auditing and inspecting FC level labor plans as assumptions accuracy to ensure the region is able to execute to the defined % to RO goal; escalate discrepancies to the network quality Senior Manager. 6. Measurement of quality and inventory integrity and accuracy, while providing quality assurance feedback to the Operations management team 7. Review and analyze customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents 8. Strategic planning and forecasting, alongside assigning and

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