Quality Associate, LMAQ, Last Mile Analytics and Quality (LMAQ)

Benefits

Parental leave

Not verified not verified - source not recorded; timestamp not recorded

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Quality Associate, LMAQ, Last Mile Analytics and Quality (LMAQ) Hyderabad, Telangana, IND The Last Mile Analytics & Quality Team is seeking a Quality Associate who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management, and other operational activities related to the Transportation process and optimization. Your contributions will have a direct and significant impact on our customers' experience. This role demands quick learning and the ability to manage overlapping tasks, which are crucial to your success. You will have the opportunity to address high-impact production issues that often require coordination among multiple stakeholders and operations groups, providing you with a broad perspective on the business. Roles and Responsibilities: This includes, but is not limited to: • Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems. • Investigate images/videos and provide recommended actions in accordance with SOPs. • Listen to customer calls, transcribing text from calls, emails, when necessary to resolve issues. • Identify patterns emerging from audits and contribute to process/program improvements. • Provide timely responses to stakeholders on related tasks as per SOP and SLA. • Systematically escalate problems to relevant owners/teams according to pre-determined processes. • Maintain records of day-to-day work by updating trackers or workflow tools. • Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks. • Understand performance metrics and leverage them to drive business goals. • Work in a collaborative environment and

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